Royal Limousine Accessibility
This business has self-assessed as having the following accessible attributes. Please contact the business directly for further detail if required.
Mobility
Parking- Designated accessible parking near an accessible entrance that is specifically marked
- Space specifically marked with a van-accessible sign, at minimum 4.7 metres wide, large enough to accommodate a vehicle with a side lift/ramp
Shuttle Service- Shuttle service equipped with a lift or roll-in access
Entrance- Entrance has no steps or if there are one or more steps, there is non-slip ramp with a maximum of 5% slope
- Entry route has a door that is at minimum 815 mm wide
- One or more entry points are automated
Lobby Or Reception Area- Lowered counter at the reception or ticket desk
Restroom In Public Area- Designated gender-neutral/family restroom that can also accommodate a support person
- Can be reached without going up or down stairs, has a main entrance and/or stall that is a minimum 815 mm wide and has an outward swing door
Food Services- Accessible path of travel and accessible style tables/booths
Elevator- Multiple floors with an elevator that is large enough for a 180-degree turn with a mobility device (minimum turning area of 1,500 mm in diameter)
Activities & Transportation- Key activities are accessible to guests using mobility devices
- Information displays (if applicable) at a lower height
- Accessible spaces have clear views of the main activity (i.e. stage, viewing area)
- Pathways are hard packed surfaces with a maximum slope 5%
- Transportation (e.g. sightseeing bus, train, ferry, aircraft) equipped with a lift or roll in
Vision
Overall Space- Audible alarm and/or public service system
- Multiple lighting sources to improve visibility
- Customer service staff have been trained, and prepared to verbally describe rooms, menus, business amenities and contracts/waivers in detail
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
- Elevators (if applicable) have verbal announcements at each floor, and braille on the buttons
Hearing
Overall Space- Accommodation has closed captioning on TVs/video boards
- Staff are trained to use alternative communication tools such as Apps or text messaging
Cognitive & Sensory Friendly
Overall Space- Neutral or muted colours that are calming and subdued
- Surfaces, window coverings, and décor with minimal glare or reflection, as well as minimal use of bold patterns, shapes, or stripes
- Subtle and/or natural lighting, no florescent or harsh lighting, and no dark shadows
- Minimal visual clutter and obstacles
- Nonslip floor surfaces with minimal reflection
- Steps and slope changes are clearly marked and lit, and have handrails
- Door handles have colour contrast with the body of the door; doors and frames have colour contrast with adjacent walls; any glass doors are marked to make them clearly visible
- Background noise is minimal, and alarms or auditory cues are on a low frequency
- Fragrance-free areas
- Staff are available to accompany guests through the venue as a guide, and to describe the sights
Signs & Navigation- Directional signs at key decision points, including main entrances, restrooms, lounges, and reception desks
- Signs are clear and concise, in large, plain font with good contrast between text and background
- Signs are well lit
- Signs have minimal glare or reflection
Restroom In Public Area- Designated gender-neutral/family restroom that can also accommodate a support person
Food Services- Menus contain simple pictures or photos to help identify menu items
- Menus use large, plain fonts and simple descriptions, with minimal visual stimuli
General
Emergency Plan- Emergency plan includes staff trained to provide in-person assistance for people with cognitive disabilities
- System in place for guests to contact a staff member for help if required
- Emergency plan includes staff trained to provide in-person assistance for people with mobility, visual, and hearing requirements
Service Dogs- Business has a dog relief area on site
High Speed Internet Service- Business has high-speed internet service available for video application use
Additional InformationWe strive to provide transportation services to everyone with accessibility needs.
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